Refund policy

Refund Policy — 60-Day Money-Back Guarantee

Last updated: October 30, 2026

Our promise

Better skin or your money back. If you are not happy with your results for any reason, contact us within 60 days of receiving your order and we will refund your purchase in full. You do not need to return the product.

How to request a refund

Email support@norseorganicseu.co with your order number and the email address used at checkout.
Tell us briefly what did not work for you — your feedback helps us improve.
We confirm the refund within 2 business days.

Refund timing

Refunds are issued to the original payment method. Once processed, it can take 5–10 business days for the amount to appear on your statement, depending on your bank or card issuer.

Eligibility

The guarantee covers one order per customer and starts on the day your order is delivered.
Requests made more than 60 days after delivery are not eligible for a refund.
Orders that have not arrived yet are handled under our Shipping Policy (replacement or refund if the parcel is lost).

Damaged or wrong items

If you receive a damaged or incorrect item, send us a photo within 7 days of delivery and we will ship a replacement at no cost, or refund you if you prefer.

Cancellations

You can cancel an order free of charge until it is dispatched (usually within 1–3 business days). Email us as soon as possible with your order number. Once dispatched, the 60-day guarantee applies instead.

Chargebacks

Please contact us before opening a dispute with your bank — every refund request made within the guarantee period is honoured, and we resolve issues faster than a chargeback does.

Questions? Email us at support@norseorganicseu.co. A real person answers every message.