Shipping policy

Shipping Policy

Last updated: October 30, 2026

Free shipping on every order

Shipping is free on all orders, with no minimum purchase. Every order ships with a tracking number.

Processing time

Orders are processed and dispatched within 1–3 business days after payment is confirmed. You will receive a confirmation email when your order is placed and a second email with your tracking link once it has been dispatched.

Delivery time

Delivery usually takes 5–15 business days after dispatch, depending on your country and local customs processing. Business days exclude weekends and public holidays. If more than 15 business days have passed since dispatch and your order has not arrived, email us at support@norseorganicseu.co and we will locate the parcel or send a replacement.

Where we ship

We ship worldwide. Our main destinations are the United States, the United Kingdom, Germany, the Netherlands, Denmark, France, Belgium, Ireland, Switzerland, Portugal and Sweden; all other countries are served through our international tracked service.

Carriers

Every order travels on a tracked international service, and the final delivery to your door is completed by the postal or courier operator that serves your address. The service name shown at checkout is our despatch option for your country; the carrier that handles each leg of the route is shown on your tracking page.

Tracking

Tracking information can take 2–5 business days to update after dispatch while the parcel is in transit between scanning points. If your tracking has not moved for 15 business days, contact us and we will investigate with the carrier.

Customs, duties and taxes

Orders may be subject to import duties or taxes applied by your country. These are determined by local customs and are the responsibility of the recipient. If an order is returned to us because duties were refused, we will refund the order once it is back with us.

Incorrect address

Please double-check your address at checkout. If you notice a mistake, email us as soon as possible. We can correct an address until the order is dispatched; after that we cannot redirect a parcel, and orders returned to us as undeliverable are refunded minus any return costs charged by the carrier.

Lost or damaged parcels

If your parcel is marked as delivered but you cannot find it, check with neighbours and your local post office, then contact us within 7 days. If a parcel arrives damaged, send us a photo within 7 days of delivery and we will replace it free of charge.

Questions? Email us at support@norseorganicseu.co. A real person answers every message.